Is Remitly safe? [AU]
Remitly was founded to make it easier for immigrants to get money home – with lower costs and a simpler processing system. Customers can send payments on over 100 currency routes, with a great range of payout options. Remitly is mission driven, popular, and growing fast. It’s also a safe way to send payments. Read on to learn why.
Quick Summary
- Large, safe and established international transfer service
- Services are authorised and regulated by ASIC and other global bodies
- Account verification processes in place
- Secure server connection with 256-bit encryption
- Manual and automated risk management procedures to protect customers
Is Remitly safe?
This guide will dive into the details about how exactly Remitly keeps customers and their funds safe in just a moment. Let’s start with an overview, and some key facts and figures about Remitly, to help you answer the question: is Remitly trustworthy?
Regulators: Remitly is regulated by ASIC in Australia and by relevant bodies in the other countries it operates in
Established in: 2011, based in Seattle
Customer numbers: 2.6 million in Q3 2022
Volume of transfers: Q3 2022; send volume reported at 5.2 billion USD
In Australia, Remitly is a registered business, authorised and regulated by the Australian Securities and Investment Commission (ASIC).
Additionally, Remitly is licensed and regulated according to local laws in the destination countries it serves. In the US, Remitly is registered by the US Department of Treasury as a Money Services Business, and also holds local licences in any US state where a licence is required, as a money transmitter. Remitly is also regulated by global bodies including the Financial Conduct Authority in the UK, the Central Bank of Ireland, and MAS in Singapore.
How is Remitly regulated?
Remitly Australia Pty Ltd is a registered business in Australia, which is regulated by the Australian Securities and Investment Commission (ASIC).
ASIC oversees many financial institutions, and is responsible for issuing Australian Financial Services (AFS) licenses. An AFS license holder has to abide by regulations which are intended to keep customers and their money safe when they access financial services. Rules and guidelines cover important factors like:
- How services are offered in line with local and international laws
- How managers and staff are trained
- The financial resources the company must have to offer services safely
- How disputes are managed and resolved
Because it’s a global business, Remitly must also comply with financial services laws in other countries, and falls under the regulation of other international bodies. All in all that makes it a pretty safe provider to use for sending international payments.
Is Remitly safer than traditional banks?
Remitly is not a bank – but it is still a safe way to send international payments.
Banks typically offer more services than a provider like Remitly – and so they also need to follow more regulation. But for like for like international transfers, Remitly is as safe as a traditional bank, but often cheaper and faster.
Customer reviews on Trustpilot
Checking online customer reviews can be a good way to see whether others have found a payment provider to be trustworthy and efficient. Here’s a summary of what customers say about Remitly on Trustpilot:
| Provider | Number of reviews | Score (out of 5) | Rating |
| Remitly | 33,000+ | 4.2 | Great |
Remitly is a well liked provider with plenty of strong reviews. Where negative reviews mention security, the issue tends to be that Remitly has taken additional verification steps which have slowed down a payment, or refused to process a transfer as it was not in line with the provider’s terms and conditions.
While these actions may be frustrating to customers, they are in place to help keep accounts safe – a regular bank may well do exactly the same.
5 out of 5 stars review:
“I’ve been sending remittance for the last 10 years thru Remitly, and it is super fast, once i click the button send it and take a picture and send immediately to the beneficiary and can claim immediately. More power to you Remitly…”
1 out of 5 stars review:
“Sent payment over 2 weeks ago. Money left our account straight away. We received confirmation that the transaction had been completed but the recipient didn’t receive their money. We had to call every day 2-3 times a day asking what was going on but we were told mixed things. A lot of false promises were made. No one ever called us back. Now they have said they will refund the money but it will take another 10 days. Very annoyed with the poor service.”
Remitly security measures
Let’s take a look at the steps Remitly takes to keep customers and their money safe:
- Thorough verification processes – when you open an account, send large payments, or in the case of any irregular transactions
- Manual and automated procedures to spot suspicious activities
- Secure servers to hold customer data
- Password protection on all accounts
Remitly also uses sending limits which cap the amount you can send in a 24 hour, 30 day or 180 day window. You can increase your sending limit by providing additional verification documents to Remitly.
This process means you can usually get started pretty quickly if you want to make a relatively small payment, and then get more fully verified later. It also means it’s not possible for a criminal to get into your account and make a large payment without being asked to provide their credentials.
Is Remitly legit?
Remitly is a trustworthy and credible money transfer service with a ten year history, and is a global business which has a large and growing customer base. Because Remitly is regulated in Australia and in all the other countries in which it operates, it must comply with a range of laws to keep customer money and personal data safe.
Generally, as long as you use Remitly in line with their user agreement – sending money to family and friends only, for example – it’s a very safe service to use.
Is Remitly safe to transfer money?
Remitly is a safe way to transfer money to friends and family around the world.
You can send money for a range of different payout methods including transfers for cash collection and home delivery. To make sure your money is extra safe, double check all the recipient details are correctly entered when you set up your payment – including using your recipient’s full name as shown in their government issued ID.
Is Remitly safe to keep money with?
In most cases, Remitly won’t hold your money. Once your funds are received, they’re passed on immediately to the recipient. That’s why some transfers for cash collection can be ready in just a few minutes.
If there is any reason to hold customer funds – pending security checks or verification processes for example – your money should be stored safely, separately from Remitly’s own funds.
Is Remitly safe for large amounts?
Sending a high value payment can be daunting. Remitly’s payment limits vary according to the destination country and your account tier – but where it’s allowed, Remitly is a safe way to send even large amounts.
Before you make a high value transfer, check your Remitly send limits. If you can’t process your payment right now you might have to complete additional verification steps to reset your limits.
It’s also worth double checking you have everything you need to safely process your payment – usually this will be your recipient’s full name as shown on their ID for cash payments, or their full bank details for transfers to a bank account. You may also want to ask your own bank or credit card provider what limits apply, to make sure you’ll be able to transfer a high value sum when you need to.
As a general rule, it’s always best to know and trust the person you’re sending money to and double check the recipient’s details before completing the transaction.
Can you get scammed on Remitly?
Unfortunately resourceful criminals will always find new ways to extract money from victims. It is possible to get scammed on Remitly – as it is with any bank or other financial platform.
Staying safe when sending money is largely about taking small but sensible steps:
1. Being aware of common scams and frauds
2. Understanding and avoiding phishing and spoof emails
3. Never sending money to anyone you don’t know
Sites for cash collection can be especially vulnerable to scammers and fraudsters, as cash payments can be arranged so quickly and once collected are usually impossible to get back.
Stick within Remitly’s recommended usage, to send money only to friends and family you know well, and don’t ever feel pressured into making a payment you’re unsure about.
Can I avoid falling victim to fraud?
There are a few simple precautions you can take to prevent yourself from falling victim to fraud, and some of them are:
- You shouldn’t make a payment to someone you don’t know or someone whose identity you can’t verify
- You shouldn’t send money because you’re offered more in return – for example, to release lottery winnings or get paid an inheritance
If you think you have been a victim of fraud when using Remitly services, you can report it and open a case via the Remitly virtual assistant. Find the option on the Remitly website or by logging into the Remitly app.
Is your personal data safe on Remitly?
To comply with Australian legislation, and the laws which apply in your destination country, Remitly must ask for and retain some personal data when you send a payment.
Remitly will also gather data to be able to process transactions and resolve issues, and for marketing purposes. Here’s a rundown of the reasons Remitly may need to access your personal data:
- To collect and process payments
- To verify your identity and comply with relevant laws and regulations
- To improve the services offered and troubleshoot problems
- To detect and prevent fraud and scams
- To market services to you
Remitly is legally obliged under the Privacy Act in Australia to keep your personal data safe. Some data has to be collected due to legislation – so you can’t opt out of this and still use Remitly’s services. However, you may be able to manage and remove some other data, like information used for marketing – simply click the unsubscribe option if you don’t want to receive Remitly marketing messages.
What personal data does Remitly collect?
Remitly collects personal data for reasons mentioned above. In some cases, data must be held for a fixed period of time under law, or for practical reasons to process your transactions safely. Data which has to be retained by law may be kept for 6 – 10 years. Remitly will generally retain personal data for as long as your account profile is active.
Here is the type of data Remitly may collect about you:
- Personal information like name, address, e-mail address, telephone number and date of birth
- Financial information like your bank and credit card details
- Third party information Remity gets from outside sources like credit checking and identity verification agencies
- Third party information about people you send money to, like their name and contact details
- Business related information about your account
- Information accessed indirectly like your IP address and other sites you may visit
How to get started on Remitly?
You can set up an account with Remitly online or in the Remitly app:
- Download the Remitly app or open the desktop site
- Click Join Now
- Enter the country you’re sending to, your name and email, and create a strong password
- Follow the onscreen prompts to add the rest of your required details
- You may need to complete a verification step depending on the type of account and payment you want to make
If you’re asked to verify your account you may need to upload documents to show your identity or address. This can happen when you first create your account, based on the type of transfers you’re making, or because Remitly is concerned about fraudulent activity on your account and needs to keep you safe.
If you need to verify your identity, documents you can use include:
- Passport
- Drivers licence
To verify your address you may pick:
- A utility bill in your name
- A lease agreement
- A bank, credit card or mortgage agreement
If you have any problems providing the documents required, get in touch with Remitly customer service directly for help.
Read more on how Remitly compares to other money transfer providers:
Conclusion
Remitly is authorised and regulated by ASIC, and a safe way to send and receive international payments. To comply with local laws in the destination countries Remitly allows customers to send to, the business is also overseen, authorised and regulated by a range of other global bodies. That means that customers are kept safe no matter where they’re sending payments to.
Remitly’s approach to keeping customers’ money and data safe includes secure server connections, account verification steps, and both manual and automated anti fraud procedures.
